FAQ


What does Pre-Order mean?

Pre-Order means you are purchasing an out-of-stock item which will be made-to-order just for you. 

Production time can vary from 2-3 weeks from when the order is received. We say vary because sometimes things happen! But 
we will do our best to give you an accurate estimate of when your item(s) will be ready to ship. You will get an email when your order is completed and shipped! 

I placed my order already, when will it ship?

Orders take 24-48 hours to process. Please expect delays during Mercury in Retrograde. Once your order has processed you will be sent a shipping confirmation email with your tracking number!

I still haven't received my order, but the tracking shows it was delivered. What do I do?

Send an email to pathtonirvanaco@gmail.com with your order number and we can help look into the details further.

I already placed an order, but I made a mistake on my address. What do I do?

As long as your order hasn't shipped yet, we should be able to update your address for you. Just send us an email to pathtonirvanaco@gmail.com with your order number and new address.
Unfortunately we are unable to redirect orders once they have been shipped, you will need to contact AusPost directly, providing your tracking number.

Can I make a change on size/ style in my order if it hasn't shipped yet?

Yes! (as long as it's not a sale item), we can update your order before it's shipped. Send an email to pathtonirvanaco@gmail.com with your order number and the updates you're wanting to change. Make sure to also check out our size guide!

What do I do if I received a damaged / incorrect item?

Please email pathtonirvanaco@gmail.com with your Name, Order #, a description of the issue + pictures (if item is damaged) so we can get you a replacement on the asap!

I placed an order but I've changed my mind, can I cancel?

We don't offer cancellations once the order has been placed. Please email pathtonirvanaco@gmail.com to help you with a replacement or store credit.

taking care of your swimwear.

Gentle hand wash in cold soapy water. Use gentle detergent. Dry in shade. Avoid rough surfaces. Avoid over-chlorinated pools. Use stain remover if sunscreen, oil and lotion gets onto swimwear.

Never put in washing machine. Do not use bleach. Do not soak. Do not dry in direct sunlight. Do not iron or tumble dry. Do not leave wet and rolled up.

Got more questions?

Please reach out to us on pathtonirvanaco@gmail.com